Crisis Services
Critical Incident Stress Management (CISM)
After a traumatic event, the CISM Team helps individuals and groups process what happened, ease stress, and connect to support. It's an evidence-based, nationally recognized program, and all services are free.
Reach the Crisis Team
1-833-779-2476
CISM hotline, 24/7
Email CISM
Send a message
All CISM services are free, and the hotline is open 24 hours a day. The team responds to traumatic events and critical incidents across Seneca, Ottawa, Sandusky, Wyandot, Huron, and Erie Counties — for workplaces, first-responder agencies, schools, and community groups alike.
About CISM
The Critical Incident Stress Management Team is an evidence-based nationally recognized team that responds to traumatic events in communities to help reduce the amount of stress involved with the event. The CISM Team conducts “guided conversations” with those affected as well as individual assistance and connection to services. The team consists of volunteers from all walks of life and professional backgrounds. The team includes members from public safety positions, mental health clinicians, pastoral, nurses, education, and others.
You can learn more about the program by visiting the Critical Incident Stress Management's website and brochure below.
Types of Support
Crisis Management Debriefing
Normally held days to weeks after an incident. Conducted with large, community based audiences from different disciplines within an overall community, business, or group.
Debriefing
Normally held 24-72 hours after the incident. The team will conduct a “guided” conversation with a more focused group of persons such as a department, office, factory, shift, team, or division.
Defusing
Normally held 5-12 hours after an incident. The team will conduct a “guided conversation” that is shorter in length than a Debriefing session for an audience that might include a shift, a team, or a division within a company or business.
Individual
Normally held in conjunction with a debrief or defusing session. A focused discussion between a member of the team and an individual identified by the team as requiring more in-depth dialogue.
Pre-incident Education
Can be held anytime to educate persons regarding the effects of a traumatic incident and what normal responses include after an abnormal incident.
After an abnormal event, your reactions are normal. Talking through what happened — with people trained to listen — is one of the most healing things you can do.
- Critical Incident Stress Management Team
When to Call
Automatic Call Out
- Line of duty death, death at place of employment
- Serious line of duty injury or at the place of employment
- Suicide of a co-worker
- Multi-casualty incident
- Police shooting, that ends with injury or death
Considering Contact Us
- Death or violence to a child
- A prolonged event, with negative results
- Incident with extensive media attention
- Knowing the victim of the event
- Incident charged with profound emotion
Contact MCRT
Mobile Crisis Response Team
310 S. Front St., Suite 4
Fremont, OH 43420
Hotline: 1-833-779-2476
Available 24/7
Counties Served
Seneca, Ottawa, Sandusky, Wyandot, Huron & Erie Counties.
CISM is operated by Connections Recovery Services in partnership with the Board.
All services free